Board Chair tells ECG mgt to prioritise customer service; calls for more interactive & user-friendly digital platforms

The new Board Chair of the Electricity Company of Ghana (ECG), Alexander Afenyo-Markin has told the management of the company to prioritise customer service.

This, he said, should be done through developing a more interactive and user-friendly digital platform. Through this, he said the ECG can reduce complaint resolution times and improve overall customer satisfaction.

“We must also prioritise customer service. By developing a more interactive and user-friendly digital platform, we can reduce complaint resolution times and improve overall customer satisfaction. This is not just a matter of convenience; it’s a matter of justice. Every Ghanaian deserves access to reliable and efficient electricity.

“Now, let me turn my attention to infrastructure. By assessing our current distribution networks and reducing technical losses, we can save resources and improve power delivery reliability. This is not just a technical challenge; it’s a moral imperative. We owe it to ourselves, our children and our future to be responsible stewards of our resources,” he said during his swearing-in ceremony on Tuesday, July 17.

Embrace the spirit of innovation and efficiency – Afenyo-Markin tells ECG

The Majority leader further told the ECG management to accept the spirit of innovation and efficiency.

He said this could be started by deepening the deployment of smart grid technologies in big cities like Accra, Kumasi and Takoradi.

The Effutu lawmaker said “today, we stand at the threshold of a new era of possibility. As we embark on this journey with the ECG under my stewardship as Board Chair, we have the chance to transform
our company and create a brighter future for our nation.

“As I have earlier intimated, I know that a lot of work has already been done in these areas. But I also know that we have a long way to go. And I want to assure you that under my leadership of the ECG Board, we will deploy our best efforts to improve what we came to meet at ECG.

“Let us begin by embracing a spirit of innovation and efficiency. We can start by deepening the deployment of smart grid technologies in big cities like Accra, Kumasi and Takoradi. This technology has the power to reduce outage response times, boost businesses and enhance the quality of life for our citizens.”